Our Return Policy for Items Purchased Online
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When you purchase something on Rocksnpots.com, we want you to be completely satisfied. If you find that you must return an
item, we want to make it easy.
Return Policy Basics
a) Because we charge a flat rate shipping, we reserve the right to refund purchases less the actual shipping costs incurred.
b) Merchandise must be returned within 15 days of shipment, unaltered
c) Pack and tape your package securely.
d) Include a copy of the original reciept with your return shipment.
e) If possible, use the original packaging or a strong corrugated carton.
f) Altered materials cannot be returned.
g) A possible 30% restocking fee applies to all returns received after the 15 day period
h) Custom made products: No returns
i) The return will be insured for the purchase amount and must have a tracking number
Any purchase made by credit card will be refunded to the original credit card
Any purchase made by cash will be refunded in check
Any purchase made by a check that has cleared the 10-business day waiting period will be refunded in check
Any purchase made by a check that has not cleared the 10-business day waiting period may be refunded as a Store Credit
Any purchase made by Store Credit, will be refunded as Store Credit
Returns without a sales receipt will be processed and refunded within 14 days upon receiving goods returned.
Note: Rocksnpots.com reserves the right to request valid identification prior to accepting merchandise for a return.
Rocksnpots.com reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
Rocksnpots.com will only accept the return of merchandise purchased from this site.
Send Returns to:
Grayfox Creative
6025 N Campbell
Portland, OR 97217
Effective 04/01/2009